Furniture Removal and Moving Terms and Conditions
These Terms and Conditions apply to the provision of moving and furniture removal services within the United Kingdom. By making a booking, confirming a quotation, or allowing the work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before placing your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 Services means the moving, removal, loading, unloading, packing, unpacking, and related services provided by us, including any agreed dismantling or reassembly of furniture.
1.2 Goods means the furniture and other items moved, transported, packed, dismantled, reassembled, or stored by us on your behalf.
1.3 We, us or our means the removal company providing the Services.
1.4 You or your means the person, firm, company, or organisation booking the Services or on whose behalf the booking is made.
1.5 Contract means the agreement between you and us for the provision of the Services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
2.1 We will provide the Services as described in our written quotation, booking confirmation, or agreed work order. It is your responsibility to check that all details are accurate and complete.
2.2 Unless expressly agreed in writing, our Services do not include the disconnection or reconnection of appliances, removal of fixtures, fitting of curtains or blinds, removal of doors or windows, or any structural alterations.
2.3 We reserve the right to choose the route and method by which we carry out the Services, taking into account safety, efficiency, and traffic or access conditions within our service area.
2.4 We may use our own employees or suitably qualified subcontractors to perform all or part of the Services. We remain responsible for the acts and omissions of our subcontractors when providing the Services.
3. Booking Process
3.1 You may request a quotation by providing details of the collection and delivery addresses, the approximate volume or list of Goods, access conditions, dates, and any special requirements such as dismantling, packing, or disposal.
3.2 Quotations are based on the information you provide. If that information is incomplete, inaccurate, or changes prior to the move, we reserve the right to revise the quotation or apply additional charges.
3.3 A booking is only confirmed when we have accepted your request, provided written confirmation, and received any required deposit or prepayment. Until that point, dates and times are subject to availability and may change.
3.4 You must inform us of any potential access issues at either property, including parking restrictions, narrow roads, low bridges, internal stairs, lifts, long carry distances, or time limits on loading. Failure to do so may result in additional charges or delays.
3.5 If you require packing services, dismantling and reassembly of furniture, or other additional services, these must be agreed in advance and included in the quotation or subsequent written agreement.
4. Price and Payments
4.1 Unless stated otherwise, prices are provided in pounds sterling and are exclusive of any parking charges, tolls, or permits required to complete the Services. Such costs may be added to your final invoice where applicable.
4.2 We may provide quotations on a fixed price or hourly rate basis. The quotation will specify which basis applies. For hourly rate bookings, the total amount payable will be calculated from the agreed start time until completion of the work, including any waiting time caused by reasons outside our control.
4.3 We may require a deposit or full prepayment to secure your booking. Any such requirement will be communicated at the time of booking. If you fail to pay a required deposit or prepayment by the agreed date, we may cancel the booking.
4.4 The balance of any sums due must be paid in accordance with the payment terms set out in your quotation or booking confirmation. Unless otherwise agreed, payment is due on or before completion of the Services.
4.5 We reserve the right to charge interest on late payments at the statutory rate applicable to commercial debts in the United Kingdom, accruing on a daily basis from the due date until the date of actual payment.
4.6 If payment is not made when due, we may suspend or refuse to provide further Services until payment is received in full, without liability to you for any resulting loss or delay.
5. Cancellations, Postponements and Delays
5.1 You may cancel or postpone your booking by giving us written notice. Charges may apply depending on the amount of notice given and any costs already incurred by us.
5.2 If you cancel or postpone the Services more than seven days before the agreed start date, we may retain a reasonable administration fee and any non-refundable costs incurred on your behalf.
5.3 If you cancel or postpone the Services within seven days but more than 48 hours before the agreed start date, you may be charged up to 50 percent of the agreed price.
5.4 If you cancel or postpone the Services within 48 hours of the agreed start time, or fail to provide access when we arrive, you may be charged up to 100 percent of the agreed price.
5.5 We will use reasonable endeavours to perform the Services on the agreed date and at the agreed time, but times are not guaranteed. We are not liable for delays caused by traffic, weather, accidents, road closures, third parties, or circumstances beyond our reasonable control.
5.6 If we are unable to provide the Services on the agreed date due to events outside our control, we will contact you as soon as reasonably possible to arrange an alternative date or time. Our liability in such circumstances is limited to the refund of any sums paid for Services not provided.
6. Your Responsibilities
6.1 You are responsible for:
a. Ensuring that you are legally entitled to move the Goods and that they do not include any prohibited or illegal items.
b. Arranging suitable parking and, where necessary, any permits or authorisations required for our vehicles at both collection and delivery addresses.
d. Packing all Goods safely and securely where we have not been engaged to provide packing services.
e. Removing and safely securing any valuables, important documents, personal items, and breakables you do not wish us to handle.
f. Being present or represented at collection and delivery to direct us and sign any relevant paperwork.
6.2 You must not include in the Goods any hazardous materials, explosives, flammable substances, gas cylinders, firearms, live animals, perishable food, or any other items which may present a risk to health, safety, or property.
7. Our Liability for Loss or Damage
7.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage is subject to the limitations set out in this clause.
7.2 We are not liable for:
a. Loss or damage arising from your failure to adequately pack items where we have not provided packing services.
b. Damage to Goods where pre-existing defects, weaknesses, or wear and tear contributed to the damage.
c. Damage to furniture or property resulting from moving items that are too large for doorways, staircases, or lifts, if we have warned you and you have instructed us to proceed.
d. Loss of or damage to cash, jewellery, watches, precious metals, stones, deeds, bonds, securities, or other items of high value or sentimental importance unless we have specifically agreed in writing to handle them.
e. Indirect or consequential loss such as loss of profit, loss of income, or loss of enjoyment.
7.3 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable market value of the affected Goods up to a maximum overall limit stated in your quotation or confirmation. If no limit is stated, a standard cap will apply based on typical removal industry practice.
7.4 You must notify us in writing of any loss of or damage to Goods as soon as reasonably possible and, in any event, within seven days of completion of the Services. We may inspect the damage before accepting liability or arranging any settlement.
7.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be limited or excluded under UK law.
8. Damage to Property
8.1 We will take reasonable care to protect your property during the move. However, we recommend that you take reasonable measures to protect flooring, carpets, and walls, particularly in hallways and staircases.
8.2 We are not liable for superficial damage to decoration, floors, doors, or fixtures that arises from the normal movement of large or heavy furniture through restricted spaces, provided that we have used reasonable care and skill.
8.3 If damage to property occurs as a direct result of our negligence, you must notify us as soon as practicable, and no later than seven days after completion of the Services. Our liability will normally be limited to the reasonable cost of repair.
9. Waste, Disposal and Environmental Regulations
9.1 We will only remove or dispose of items that you have expressly requested and that we have agreed to take as part of the Services. It is your responsibility to clearly identify any items for disposal.
9.2 We comply with applicable UK waste management and environmental regulations. Where we remove items for disposal, we will use appropriate licensed facilities or transfer points in accordance with the relevant legislation.
9.3 We will not remove or dispose of hazardous or controlled waste, including chemicals, asbestos, clinical waste, or materials requiring specialist handling or licences, unless this has been expressly agreed in writing and suitable arrangements have been made.
9.4 Additional charges may apply for the disposal of certain items, such as mattresses, electrical equipment, or bulky waste, to reflect higher recycling or landfill costs in our service area.
10. Insurance
10.1 We maintain appropriate insurance cover for our operations in line with industry standards. Details of available cover and any applicable limits or exclusions may be provided upon request.
10.2 It is your responsibility to ensure that your own household or business insurance is adequate and in force during the move. You may wish to arrange additional cover for high-value or fragile items.
11. Complaints and Disputes
11.1 If you have a complaint about our Services, you should notify us in writing as soon as possible, providing full details and any supporting evidence.
11.2 We will acknowledge your complaint and seek to investigate and respond within a reasonable timeframe. You agree to give us a fair opportunity to resolve any issues before taking further action.
11.3 If a dispute arises that cannot be resolved amicably, either party may pursue remedies through the UK courts in accordance with the governing law clause below.
12. Force Majeure
12.1 We are not liable for any failure to perform, or delay in performing, any of our obligations under the Contract where such failure or delay is caused by events outside our reasonable control. These may include extreme weather, road closures, accidents, strikes, civil unrest, acts of terrorism, or failure of utilities.
12.2 If a force majeure event occurs, we will inform you as soon as reasonably practicable and, where possible, arrange an alternative date or solution. If the event continues for a prolonged period, we may cancel the Contract without further liability to you, subject to a refund of any sums paid for Services not provided.
13. Data Protection
13.1 We will process any personal information you provide in accordance with applicable UK data protection laws. We will use your information to manage your booking, provide the Services, handle payments, and, where appropriate, communicate with you about related services.
13.2 We will take reasonable steps to keep your personal information secure and will not sell or disclose it to third parties except as required to deliver the Services, comply with the law, or with your consent.
14. Variation of Terms
14.1 We may update these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your Contract.
14.2 Any variation to these Terms and Conditions must be agreed in writing. Verbal assurances or representations are not binding unless confirmed in writing.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions.
By proceeding with a booking or allowing the Services to commence, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
